Corporate IT Support Specialist – 6‑Month Contract

About the role

Ripple is seeking a Corporate IT Support Specialist on a six‑month contract to deliver front‑line technical assistance to employees worldwide. The role focuses on maintaining hardware, software and collaboration tools while ensuring a high‑quality, on‑site support experience.

Key responsibilities

• Provide front‑line IT support via walk‑ups, tickets and chat, meeting SLA targets.
• Troubleshoot and support SaaS applications such as Google Workspace, Okta, Atlassian Cloud and Slack.
• Deliver technical expertise for macOS, Windows, and device/identity management (Azure AD, Jamf, Intune).
• Manage employee lifecycle tasks including onboarding, off‑boarding and equipment reclamation.
• Lead new‑hire IT orientation and day‑one technical guidance.
• Serve as point of contact for conference‑room AV systems (Neat, Crestron, Zoom).
• Maintain accurate asset inventory and documentation.
• Support IT initiatives such as deployments, office moves and system migrations.
• Provide coverage for teammates and participate in global on‑call rotations when required.

Required profile

• Proven experience delivering IT support in a corporate environment.
• Proficiency with ticketing systems (e.g., Jira, FreshService).
• Hands‑on experience with enterprise SaaS platforms.
• Familiarity with conference‑room technologies (Neat, Crestron, Logitech).
• Experience troubleshooting Wi‑Fi, VPN, DNS or basic networking issues.
• Knowledge of information‑security best practices.
• Strong problem‑solving and communication abilities.
• Willingness to work onsite five days a week.

Required skills

• Google Workspace
• Okta
• Atlassian Cloud
• Slack
• macOS
• Windows
• Azure AD
• Jamf
• Intune
• Jira
• FreshService
• Neat
• Crestron
• Zoom
• Logitech
• Wi‑Fi
• VPN
• DNS
• Information security best practices

What we offer

• Fast‑paced start‑up environment with industry leaders.
• Opportunities to work with the latest technologies.
• Professional development budget for continuous learning.
• Inclusive culture that values diversity and collaboration.
• On‑site collaboration for moments that matter.