Customer Care Representative (20% part‑time)

About the role

Join Yuh, the fintech app of Swissquote, as a Working Student Customer Care Representative. You will be the main point of contact for clients using the app to manage their finances and investments, providing support and ensuring a smooth experience.

Key responsibilities

• Handle written client inquiries via chat, email and in‑app messaging with a friendly, solution‑oriented approach.
• Provide accurate information about the Yuh app, banking services, products and features.
• Document interactions in internal systems and follow up on client requests.
• Identify improvement opportunities and share ideas with the Customer Care team.
• Collaborate with other departments to ensure efficient service delivery while complying with regulatory and internal guidelines.

Required profile

• Currently enrolled in a Bachelor or Master program, preferably in Business, Economics, Finance or a related field.
• Strong interest in banking, fintech and customer experience.
• Excellent written communication in English; German or French is a plus.
• Detail‑oriented, reliable and able to work independently.
• Comfortable using digital tools and learning new systems quickly.