Customer Service Agent

About the role

Join SGS, a global leader in testing, inspection and certification, as a Customer Service Agent. You will act as a key liaison between the Global Business Services team, auditors and clients, ensuring smooth administrative and sales processes.

Key responsibilities

• Administrative processing: serve as the point of contact for GBS and auditors on CertIQ issues, coordinate audits, control deadlines, record data in CertIQ/CRM, handle ad‑hoc client issues, liaise before and after audits, and process auditor invoices.
• Sales processing: prepare technical and commercial quotes and orders for ISO 9001, ISO 14001, ISO 45001 and social standards such as Fair‑ON‑Pay and SODK OST, support Sales Managers and Global Key Account Managers, follow up on quotes, conduct customer calls, and manage customer data.
• General support: act as vacation deputy for back‑office colleagues.

Required profile

• Completed commercial education.
• Minimum five years of experience in customer service.
• Fluency in German and English.
• Proficiency with standard PC applications.
• Collaborative mindset with strong team spirit.

Required skills

What we offer

• Modern office facilities.
• Flexible working conditions.
• On‑site fitness centre and canteen.