Customer Success Manager – SAP Academy (Hybrid, Switzerland)

About the role

Join SAP’s Customer Success Academy and become a Customer Success Manager (CSM) who guides customers through their digital transformation journey. You will work in a hybrid setting in Switzerland, completing a 10‑month learn‑apply program that blends classroom training with hands‑on field experience.

Key responsibilities

• Complete a 10‑month structured program that includes classroom and field phases.
• Serve as the strategic point of contact for assigned solution portfolios.
• Oversee key customer milestones from deal signature to implementation and business case achievement.
• Drive customer satisfaction, retention, renewals, references and upsell opportunities for SAP Cloud products.
• Leverage cross‑functional SAP resources to maintain overall customer health.
• Collaborate with senior CSM mentors and receive ongoing coaching.

Required profile

• 2–3 years of experience supporting customers, preferably in consulting or account management.
• Proven ability to deliver strategic guidance and resolve escalations.
• Strong collaborative mindset for internal and external relationships.

Required skills

What we offer

• Full‑time employment from day one with a clear career path to a customer‑facing CSM role.
• Continuous learning, skill development and mentorship.
• Competitive benefits and a supportive team environment.