Customer Support Specialist

About the role

Air Apps is looking for a Customer Support Specialist to be the voice of the company for its global user base. You will ensure a high‑quality, consistent experience across its iOS applications while collaborating with engineering and marketing teams.

Key responsibilities

• Support customers via Zendesk, social media and other channels, providing friendly and professional communication.
• Investigate and troubleshoot technical issues in iOS apps, document bugs and share actionable insights.
• Generate and manage reports on customer experience metrics, monitor trends and contribute to product improvements.
• Collaborate cross‑functionally with engineering and marketing to enhance the end‑to‑end user journey.

Required profile

• Approximately 3+ years of experience in customer support or a similar role.
• Proficiency in English; additional languages are a plus.
• Self‑motivated, able to manage multiple projects in a fast‑paced environment.

Required skills

• Strong experience with Zendesk and social media platforms for customer communication.
• Solid understanding of iOS applications and mobile ecosystems.
• Ability to troubleshoot technical issues and identify root causes.
• Comfort with data analysis, reporting and customer experience metrics.

What we offer

• Apple hardware ecosystem for work.
• Annual bonus and top‑tier health and life insurance.
• Transportation budget, pension fund, and meals 100% free at the hub.
• Diversity & inclusion commitment and urban sports club membership.