Desktop Support Engineer – On‑site in Geneva

About the role

We are looking for a motivated Desktop Support Engineer to join our on‑site IT support team in Geneva. You will be the first point of contact for end‑users, ensuring that hardware, software and network issues are resolved quickly and efficiently.

Key responsibilities

• Provide first‑level support for desktops, laptops, peripherals and network connectivity on‑site.
• Diagnose and resolve technical problems related to Windows operating systems and desktop environments.
• Use remote support tools and ticketing systems to log incidents, track progress and escalate complex cases.
• Assist with installation, configuration and maintenance of desktop hardware and software.
• Coordinate with higher‑tier support teams for escalation and follow‑up.
• Maintain an accurate inventory of hardware and software assets and document support activities.

Required profile

• Proficiency with Windows operating systems and desktop management.
• Experience troubleshooting hardware and network issues.
• Hands‑on experience with remote support tools and ticketing systems.
• Strong problem‑solving ability and customer‑service orientation.
• Ability to work on‑site in Geneva and participate in rotational support.
• Preferred knowledge of Active Directory and IT asset management.
• Prior experience in a corporate support engineering role.

Required skills

• Windows operating systems
• Desktop management
• Hardware troubleshooting
• Network troubleshooting
• Remote support tools
• Ticketing systems
• Active Directory (preferred)
• IT asset management (preferred)

What we offer

• Opportunity to work on‑site with a dynamic and supportive team in Geneva.
• Professional growth through exposure to diverse IT support challenges.
• An engaging work environment that fosters collaboration and innovation.