Director, Account Management

About the role

The Director, Account Management will lead strategic client engagement for Mastercard’s key banking partners in Switzerland. This highly visible role combines commercial acumen, strategic thinking and executional excellence to shape growth agendas, unlock new business opportunities and deliver long‑term value for both customers and Mastercard.

Key responsibilities

• Build, grow and strengthen strategic partnerships with key banking customers, delivering high‑impact solutions, insights and services.
• Develop and execute growth strategies for the Swiss market in close partnership with country management, account teams and product teams.
• Lead strategic client conversations with senior decision‑makers to identify, shape and convert new opportunities into sustainable revenue growth.
• Create and drive account plans with clear objectives, strong client engagement and measurable KPIs; monitor performance and lead regular business reviews.
• Partner with internal teams to craft compelling client presentations, business cases and value propositions.
• Stay close to market developments, regulatory change, technology trends and the competitive landscape to identify innovation opportunities.
• Champion thought leadership in partnership with the Customer Solutions Center, developing tailored value propositions and proposals.

Required profile

• Commercially minded relationship leader with a track record of strategic client engagement.
• Strong ability to lead strategic conversations with senior decision‑makers.
• Proven experience in shaping growth agendas and delivering measurable business value.
• Excellent collaboration skills with internal product, sales and solutions teams.

Required skills