EOR Business Operations Manager

About the role

We are seeking an EOR Business Operations Manager to lead and improve the end‑to‑end processes that power our Employer of Record services across multiple regions. Based in Switzerland and working in a fully distributed environment, you will act as a central connector between product, engineering, legal, finance and customer‑facing teams, turning data into actionable improvements.

Key responsibilities

• Lead cross‑functional operational initiatives from problem definition through execution, adoption and impact measurement.
• Identify systemic gaps in EOR workflows and coordinate improvements with owners in Product, Engineering, Legal, Finance and Customer Success.
• Design and refine operating mechanisms such as intake, routing, escalation paths, handoffs and documentation standards.
• Maintain visibility on dependencies, priorities, risks and decisions across multiple operational streams.
• Own recurring operational reporting, translating data from dashboards and ticketing systems into insights and recommendations.
• Support compliance and audit initiatives, ensuring proper documentation and remediation tracking.
• Identify and implement AI‑enabled and automation opportunities to increase speed, accuracy and scalability.
• Collaborate with senior leadership to ensure smooth execution of initiatives across service lines and geographies.

Required profile

• 3‑7+ years of experience in business operations, program management or operational excellence in a global or high‑growth environment.
• Proven ability to manage complex, multi‑stakeholder projects from ambiguity to measurable outcomes.
• Experience improving operational systems, workflows or processes with cross‑functional dependencies.
• Comfortable working with operational data and translating it into actionable recommendations.

Required skills

• Dashboards
• Spreadsheets
• CRM systems