Europe Client Relationship Manager

About the role

We are looking for a Europe Client Relationship Manager to drive high‑value sales of exceptional timepieces for a prestigious watchmaking Maison. Based at our Manufacture in Plan‑les‑Ouates, you will manage a portfolio of very important clients (VIC/VVIC) and ultra‑high‑net‑worth individuals, delivering a bespoke hospitality experience across Europe.

Key responsibilities

• Generate qualitative, high‑value sales by developing and nurturing a VIC/VVIC client portfolio.
• Recruit new ultra‑high‑net‑worth clients and refer prospects to local boutiques.
• Collaborate with boutique managers and European markets to ensure seamless service before, during, and after sales.
• Manage client complaints and provide tailored solutions.
• Support hospitality plans, host clients at the Manufacture, and coordinate events, dinners, and activations.
• Share post‑event analyses and reports with market teams for follow‑up.
• Act as brand ambassador at local, regional, and international events.
• Contribute to daily operations of the Manufacture Salon‑Boutique, including invoicing, shipping, after‑sales service, and inventory management in line with Maison and Richemont guidelines.
• Define yearly action plans to recruit new clients and expand the client base.

Required profile

• Proven experience in luxury sales or client relationship management, preferably within the watchmaking or high‑end goods sector.
• Strong network of high‑net‑worth individuals across Europe.
• Excellent communication and relationship‑building skills, with fluency in English; additional European languages are a plus.
• Willingness to travel throughout Europe and host clients at the Manufacture in Geneva.
• Ability to work cross‑functionally with headquarters, boutiques, and hospitality teams.
• Proactive, ambassadorial mindset with a focus on delivering exceptional client experiences.

Required skills