French Customer Support Specialist (Bilingual FR/EN | Non-Voice/Blended | Remote)

About the role

We are looking for a bilingual French‑English Customer Support Specialist to provide non‑voice assistance through chat and email. This fully remote position focuses on delivering clear, timely solutions and a positive experience for our customers.

Key responsibilities

• Provide professional support via chat and email in both French and English.
• Assist customers with inquiries, orders, and general concerns.
• Troubleshoot issues and deliver accurate, easy‑to‑understand solutions.
• Document interactions and maintain precise records.
• Collaborate with teammates to ensure consistent, high‑quality support.
• Share feedback and insights to improve processes and the overall customer experience.

Required profile

• Fluent written and reading comprehension in French and English.
• Minimum 1 year of customer service experience (e‑commerce a plus).
• Strong written communication skills and attention to detail.
• Organized, reliable, and able to manage multiple conversations simultaneously.
• Proactive, solution‑oriented mindset.

Required skills

• Experience with support platforms such as Zendesk, Gorgias, or Shopify.

What we offer

• Permanent remote work setup.
• Competitive pay with annual performance‑based increases.
• Paid time off and health/dental insurance or monthly health stipend.
• Holiday bonuses and opportunities for growth and career advancement.