Key Account Manager – Grocery & Retail

About the role

This is a high‑impact commercial position focused on managing and growing strategic grocery and retail key accounts within a fast‑scaling delivery platform. You will build strong partner relationships, drive account growth, and expand grocery delivery adoption across key retail partners in Western Switzerland.

Key responsibilities

• Manage and grow a portfolio of key grocery and retail accounts, including supermarket chains and convenience retailers.
• Build long‑term partnerships aimed at retention, satisfaction, and revenue growth.
• Lead onboarding of new stores, covering training, setup, and troubleshooting.
• Develop and execute account growth plans, expansion opportunities, and marketing initiatives.
• Negotiate contracts and commercial agreements with retail partners.
• Monitor and analyse account performance, preparing regular business and sales reports.
• Advise partners on platform tools, promotions, and customer‑engagement features.
• Collaborate with internal teams to improve product adoption and partner success.
• Contribute to the development of the grocery and retail segment in Switzerland.

Required profile

• Proven experience in key account management, retail, FMCG, hospitality, or service‑based industries.
• Strong track record of meeting or exceeding commercial targets.
• Excellent relationship‑building and stakeholder‑management abilities.
• Strong negotiation and commercial acumen.
• Data‑driven mindset with the ability to interpret performance metrics and reports.
• Fluent in French (native level) and strong English proficiency; German and/or Italian are a plus.
• Entrepreneurial, proactive, and comfortable in a fast‑changing environment.
• Willingness to travel within Western Switzerland and occasionally to other regions.

Required skills

• Salesforce

What we offer

• Competitive compensation package with base salary plus performance bonus.
• Travel allowance and transport benefits.
• Strong career development and internal mobility opportunities.
• Exposure to a fast‑growing international retail and delivery ecosystem.
• Collaborative team environment with cross‑functional support.
• Training and development resources to support growth.