MSP Program Consultant

About the role

The Program Consultant acts as a key liaison between clients, suppliers and internal teams, supporting the contingent workforce program from requisition to hiring. The role combines high-touch customer service with operational expertise, covering requisition management, system administration, supplier coordination and candidate onboarding through Vendor Management System (VMS) technology. It works under general supervision with increasing autonomy, and travel may be required.

Key responsibilities

• Manage the full lifecycle of requisitions in the VMS, including creation, updates, changes, cancellations and status tracking.
• Review incoming requisition requests for accuracy and completeness before entry and routing.
• Schedule intake calls, resume reviews, interviews and debriefs with hiring managers and consultants.
• Assign suppliers to requisitions based on their capabilities and performance data.
• Track onboarding milestones and ensure pre-hire steps are completed on time and in compliance.
• Maintain relationships with clients, hiring managers and suppliers through regular communication and site visits.
• Act as first point of contact for client and supplier inquiries, resolving or escalating issues as appropriate.
• Support supplier training on SOPs, compliance and VMS best practices, and help with supplier assessments and performance tracking.
• Troubleshoot VMS issues and escalate complex technical concerns.
• Maintain electronic records such as cost center numbers and customer IDs, and monitor requisition and candidate activity for audit readiness.
• Run reports, manage timekeeping adjustments, support ticket resolution and coordinate with Program Managers, Sr Program Consultants and Engagement Coordinators.
• Recommend process improvements and take part in special projects.

Required profile

• High school diploma or equivalent; post-secondary education in a related field preferred.
• 2-5 years of experience in staffing, workforce solutions, customer service or VMS/MSP environments.
• Experience in a service-level or client-facing role with increasing responsibility.
• Ability to manage competing priorities in a fast-paced, high-volume environment and to work independently while collaborating across teams.

Required skills

• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Strong attention to detail in data entry and documentation.
• Excellent verbal and written communication and customer service orientation.

What we offer

• Anticipated salary of $23-$26 per hour, depending on experience, education and location; the position has bonus eligibility.
• Full-time benefits: medical, dental, vision, term life and AD&D insurance, short- and long-term disability, additional voluntary benefits, commuter benefits, wellness plans and a 401k or non-qualified deferred compensation plan.
• Paid leave: up to 152 hours of PTO per year, 10 paid holidays, 1 community service day and up to 6 weeks of paid parental leave.