Onboarding Project Manager – Mid‑Market (Europe)

About the role

As an Onboarding Project Manager you will lead complex onboarding projects for Cloudbeds’ mid‑market customers across Europe, guiding them from contract signature through adoption and hand‑off to Account Management. You will act as the strategic lead, coordinating cross‑functional teams to deliver a seamless implementation experience.

Key responsibilities

• Own and manage the end‑to‑end onboarding lifecycle for mid‑market customers, from sales handoff through go‑live, adoption, and transition to Account Management.
• Define project scope, timelines, milestones, and deliverables to ensure successful and timely implementations.
• Serve as the primary point of contact for onboarding mid‑market customers, driving clear communication and stakeholder alignment.
• Lead customer meetings (pre‑kickoff, kickoff, check‑ins, go‑live) and document action items.
• Proactively identify and manage risks, dependencies, and escalations.
• Coordinate cross‑functional collaboration across Sales, Onboarding, Product, Support, Professional Services, and Account Management.
• Monitor onboarding success metrics, customer adoption, training completion, and utilization milestones.

Required profile

• Fluency in English and French at a business‑professional level, both written and spoken.
• Minimum 4 years of experience in hotel operations or hotel management.
• At least 1 year of project management experience within a SaaS or customer‑facing environment.
• Proven ability to manage multiple projects simultaneously with strong attention to detail.
• Experience coordinating cross‑functional stakeholders in a fast‑paced environment.
• Strong communication, relationship management, and customer‑facing presentation skills.
• Ability to proactively solve problems, manage ambiguity, and adapt quickly.

Required skills

• Salesforce
• Zendesk
• Slack

What we offer

• Remote‑first, fully remote work model.
• PTO in accordance with local labor requirements.
• Monthly Wellness Fridays – an extra‑long weekend each month.
• Fully paid parental leave.
• Home office stipend based on country of residency.
• Access to professional development courses through Cloudbeds University.
• Inclusive culture with equal‑opportunity commitment.