Room Service Supervisor

About the role

The Room Service Supervisor assists the Assistant Room Service Manager in overseeing the room service operation, ensuring high‑quality service for a luxury clientele at Four Seasons Hotel des Bergues.

Key responsibilities

• Support the Assistant Manager to guarantee smooth daily operations and adherence to Four Seasons standards.
• Manage special requests, monitor equipment, minibar and amenity quality, and control costs.
• Conduct quality checks, enforce check‑list compliance, and handle guest complaints diplomatically.
• Maintain cleanliness of service areas, coordinate with other departments, and step in for senior staff when needed.

Required profile

• Hotel management diploma with strong knowledge of oenology and culinary technology.
• Minimum 2 years of supervisory experience in restaurant or room service.
• Fluent in French and English (written and spoken); additional language is a plus.
• Swiss nationality, Swiss residency permit, or EU citizenship.

Required skills

• Proficiency with Micros, Opera, and Birchstreet POS systems.
• Competence in Outlook, Word, and Excel.
• Ability to stand and walk quickly for extended periods and handle service trays repeatedly.