Sales Assistant - Jimmy Choo Geneva

About the role

Jimmy Choo, a luxury accessories brand owned by Capri Holdings Limited, is hiring a Sales Assistant for its Geneva boutique. The role centres on delivering exceptional customer service, building client loyalty and keeping the boutique stocked and well presented.

Key responsibilities

• Deliver high standards of customer service following the Selling Ceremony, and reflect the luxury lifestyle image of the brand through attitude, grooming, dress code and behaviour.
• Build detailed knowledge of products, including construction, materials, care and design.
• Develop and maintain a client database to encourage repeat visits and loyalty.
• Resolve customer complaints promptly by investigating problems and proposing solutions to store management.
• Replenish stock according to company procedures, maintain accurate stock records and take part in stock takes.
• Take part in store meetings and training, and represent the brand at promotional events.
• Keep merchandise presentation and boutique tidiness to VM standards.
• Support the Store Manager and Assistant Manager with back-of-house and administrative tasks, and carry out ad-hoc duties as needed.
• Follow Retail Excellence procedures, report health and safety issues to the Store Manager and comply with safety and security procedures.

Required profile

• Demonstrable success as a sales consultant within a luxury brand.
• Excellent written and verbal communication skills and fluent English; additional languages are beneficial.
• Knowledge of the luxury market, customer service and fashion, and proven sales skills.
• Enthusiastic, self-confident and self-motivated, with professionalism in all circumstances.

Required skills

• Ability to handle multiple demands and competing priorities.
• Proactive approach to anticipating client needs and exceeding customer expectations.
• Initiative in setting customer care standards.

The stated compensation range is 48,000 to 64,500 CHF, depending on role requirements, skill set and years of experience.