Senior Account Executive, CRM & CPQ

About the role

ServiceNow is looking for an entrepreneurial commercial leader to build and scale its CRM & CPQ business across Switzerland, Austria and Central & Eastern Europe. This is not a role where you inherit a mature territory and follow an established playbook: you will create the market, build demand and leave behind a repeatable business. The core product is the AI-powered CPQ technology acquired with Logik.ai, which connects complex configuration, pricing and quoting with the opportunity-to-order-to-service lifecycle.

Key responsibilities

• Create the market: identify countries, industries and 20 strategic accounts to win
• Build demand: hold executive-level conversations on revenue growth, sales productivity, configuration, pricing, quoting and order execution
• Build the ecosystem: identify and mobilize partners, and turn existing enterprise account relationships into a route to market
• Originate and close lighthouse customers to prove the proposition
• Leave behind a repeatable business, not just a collection of individual deals

Required profile

• Demonstrated ability to build new business, not just manage existing pipeline
• Strong enterprise commercial acumen and credibility with senior executives
• Experience operating across multiple markets, ideally Switzerland, Austria and/or CEE
• Ability to orchestrate account executives, solution teams, partners and executives without direct control of them
• Fluent German and English; French is a strong advantage
• Entrepreneurial energy and a builder mentality

Required skills

• Strong understanding of complex B2B sales, commercial processes, CPQ, CRM, quote-to-order or adjacent domains
• Success measured by a credible trajectory toward $10M+ qualified pipeline within 180 days