Senior Relationship Manager – Private Banking

About the role

We are looking for a (Senior) Relationship Manager in our Private Banking business to develop Sygnum’s presence with a focus on private banking services. The role reports to the Head of Private Clients & Single‑Family Offices.

Key responsibilities

• Source and foster new private clients and single‑family offices through an existing industry network.
• Oversee multiple prospects, prioritize efforts and ensure timely, appropriate responses.
• Provide solution‑oriented support via phone, email and face‑to‑face meetings covering onboarding, product queries, transactions, technical support, contract amendments and complaints.
• Lead client onboarding together with Legal, Compliance, Operations and external service providers.
• Process fiat and digital‑asset transactions, conduct post‑transaction AML monitoring.
• Maintain accurate CRM records of all relationships.
• Stay updated on crypto market developments, regulatory changes and expand a professional prospect network.
• Develop customer‑care materials such as user guides, tutorials and FAQs.

Required profile

• BSc/BA in Business Administration, Finance or related field; MSc/MBA/CFA a plus.
• 5+ years of client servicing or relationship management experience in a Swiss private banking environment.
• Proven track record of business growth with a hunter mentality.
• Hands‑on experience with client onboarding for individuals and legal entities, and solid knowledge of Swiss banking regulations, KYC and AML/CTF requirements.
• Strong consultative and analytical abilities, meticulous attention to detail and proactive approach.
• Excellent communication skills in French and English; German is a plus.
• Ability to work independently and collaborate across locations.

What we offer

• Competitive market‑based salary combined with an entrepreneurial incentive scheme.
• Flexible work‑from‑home policies.
• Professional development through mentoring and buddy programmes.
• One‑month fully paid sabbatical after five years of continuous employment.
• Dynamic, global team environment with regular themed company events.