Shift Leader

About the role

Mandarin Oriental Geneva is seeking a Shift Leader to join its Front Office team. Reporting to the Front Office Manager, you will oversee daily arrivals and departures, ensure smooth guest experiences, and support the team in delivering five‑star hospitality.

Key responsibilities

• Monitor daily departures and arrivals and keep the booking and occupancy schedules up to date.
• Process bookings received by telephone, letter or email within 24 hours.
• Prepare guest arrivals by printing registration cards, assembling group folders and handling check‑in procedures.
• Manage guest departures, including billing, room release and compliance with guarantee procedures.
• Enforce guest safety procedures and perform all shift‑specific administrative tasks.
• Work flexible day and night shifts according to operational needs.

Required profile

• Previous experience in a hotel front‑office environment.
• Team spirit, curiosity and a desire to learn and grow.
• Good communication skills and a flexible attitude.
• Valid Swiss work permit or European passport.

Required skills

What we offer

• Learning and development programmes tailored to each career stage.
• Complimentary stays and special rates at Mandarin Oriental properties worldwide (MOstay).
• Health and wellness initiatives to support work‑life balance.