System Administrator I – Remote IT Support

About the role

We are seeking a System Administrator I to provide reliable, high‑quality IT support to clients in a remote‑first environment. You will troubleshoot operating systems, servers, cloud services, virtualization, and network infrastructure while delivering an excellent client experience.

Key responsibilities

• Diagnose and resolve workstation issues on Windows and macOS, including printers and standard business applications.
• Maintain Windows Server 2016‑2025 environments, ensuring availability and performance.
• Administer Microsoft 365, Azure, Microsoft Entra ID, and Active Directory, handling identity and access management tasks.
• Support virtualization platforms (VMware, Hyper‑V) and troubleshoot related issues.
• Provide application support for Sage ERP, QuickBooks and other line‑of‑business software, coordinating with vendors when needed.
• Troubleshoot networking components such as firewalls, switches and connectivity problems.
• Assist with backup solutions, endpoint security, mobile device management and overall system protection.
• Act as an escalation point for technicians, share knowledge and help resolve complex tickets.
• Participate in on‑call rotations to deliver after‑hours and weekend support.

Required profile

• Minimum three years of professional IT support or systems administration experience.
• Hands‑on experience with Windows, macOS, Windows Server 2016‑2025, VMware, Hyper‑V, Azure and Microsoft 365.
• Solid understanding of networking fundamentals, firewalls and switches.
• Experience supporting business applications such as Sage ERP and QuickBooks.
• Previous work in a Managed Service Provider (MSP) environment is highly desirable.
• Strong written and spoken English, customer‑first mindset and ability to work independently.

Required skills

• Windows & macOS operating systems
• Windows Server 2016‑2025 administration
• Microsoft 365, Azure, Microsoft Entra ID, Active Directory
• VMware and Hyper‑V virtualization
• Sage ERP, QuickBooks support
• Firewall and switch troubleshooting
• Backup software and endpoint security tools
• Mobile device management

What we offer

• Competitive hourly rate starting at $8.44 USD per hour.
• Comprehensive health coverage, life insurance and flexible benefits reimbursement.
• 15 days paid time off, parental leave and paid US holidays.
• Night‑shift bonus, salary‑advancement and employee loan options.
• Health and wellness programs, professional development funding and remote‑work flexibility.