Account Director

About the role

This position is for an Account Director based in Switzerland, leading strategic enterprise partnerships within a fast‑growing technology environment. You will act as a trusted advisor to senior stakeholders, helping organisations maximise the value of digital engagement solutions.

Key responsibilities

• Manage a portfolio of 7‑15 strategic enterprise accounts as the primary point of contact.
• Identify, negotiate and close expansion, upgrade and renewal opportunities to drive sustainable revenue growth.
• Develop detailed account strategies through research, stakeholder mapping and business planning.
• Build and maintain strong relationships with executives, business leaders, procurement, IT and operational users.
• Create and execute retention and expansion plans, increasing adoption and supporting customer‑success initiatives.
• Collaborate with internal teams to coordinate implementations, integrations, workshops and webinars.
• Understand customer objectives, challenges and budgets to craft compelling business cases.
• Handle product, compliance and administrative requests while ensuring a high‑quality experience.
• Maintain accurate CRM records, sales forecasts, pipeline updates and performance reporting.
• Support executive‑level conversations with strategic insights and facilitate long‑term partnerships.
• Drive customer advocacy through advisory boards, events and strategic engagements.

Required profile

• Proven experience in enterprise account management, strategic sales or consulting within B2B SaaS, technology or professional services.
• Experience managing large enterprise accounts with contract values roughly $200K‑$2M.
• Strong understanding of complex decision‑making processes and enterprise stakeholder management.
• Demonstrated ability to identify customer needs, build business cases, negotiate contracts and drive expansion.
• Experience selling into demanding industries such as life sciences or financial services.

Required skills