Associate Director, Existing Clients (Periodic Reviews)

About the role

Swissquote, Switzerland's leading digital bank, is hiring an Associate Director for Existing Clients in its Business Risk Management (BRM) function. BRM oversees client onboarding, periodic reviews and ongoing lifecycle controls, working with front-office teams, Compliance and Legal. As Associate Director, you will lead BRM's oversight and controls for corporate and institutional clients across Gland and Zurich.

Key responsibilities

• Lead the operational and people management of the Existing Clients team and foster a high-performance culture.
• Oversee the periodic review process for the institutional client base, following up with Sales teams so reviews are launched on schedule and clients provide the required documentation within set timeframes.
• Prepare escalated cases for Executive Management committees, ensuring materials are accurate and complete.
• Identify risks and implement controls for existing clients throughout the relationship lifecycle, beyond scheduled reviews.
• Work with the Quality Control & Remediations team and Compliance on cases that may trigger ad-hoc reviews.
• Report on periodic review and ongoing controls metrics to senior management, highlighting status, bottlenecks and outstanding cases.
• Act as main contact for audits and monitoring by second-line functions, coordinating responses and follow-up on findings.
• Manage escalations with Sales Management, surfacing overdue or at-risk cases promptly.
• Exercise independent judgment on complex cases, escalating appropriately and guiding your team.
• Lead process improvement initiatives to simplify controls and improve on-time completion rates.
• Support recruitment, performance management, coaching and mentoring of team members.
• Participate in client meetings on complex cases as needed.

Required profile

• Minimum 5-7 years in client periodic reviews, ongoing monitoring or compliance operations in financial services.
• Previous leadership or team-lead experience is a strong advantage.
• Strong knowledge of Swiss regulatory requirements (FINMA, AMLA, CDB) and periodic review standards.
• Ability to coordinate with second-line functions on audits or monitoring (strong advantage).
• Ability to explain operational priorities and constraints to technical teams building tools and systems.
• Excellent communication and presentation skills in English and French; German is an advantage.