Backoffice Employee

About the role

We are seeking a dedicated Backoffice Employee to join Cornèrcard’s Backoffice team. The role involves supporting the department with a range of administrative and customer‑service tasks, ensuring smooth operations for our credit and prepaid card services.

Key responsibilities

• Handle customer enquiries received via email and written correspondence in German, French, Italian and English.
• Maintain, update and manage customer records for cardholders, guaranteeing data accuracy.
• Receive, analyse and manage complaints, enquiries and requests related to payment cards.
• Provide timely, accurate and customer‑focused responses to all requests.
• Comply with internal procedures, quality standards and regulatory requirements.
• Escalate complex cases to the appropriate department when necessary.
• Perform administrative activities such as preparing operational reports, lists and documentation.

Required profile

• Excellent command of German, French, Italian and English, both written and spoken.
• Strong attention to detail, reliability and high level of accuracy.
• Customer‑service orientation with solid problem‑solving abilities.
• Previous experience in a similar back‑office or administrative role, preferably in banking or financial services.
• Resident in Ticino or willing to relocate.

Required skills

• Microsoft Excel (data management, filters, list processing)
• Microsoft Word (business correspondence)
• Microsoft Outlook (email management)

What we offer

• Flexible working from home and adaptable working hours for a healthy work‑life balance.
• Numerous benefits and incentives.
• Well‑being, motivational and team‑building activities.