Client Advisor - Luxury Jewelry Boutique

About the role

Bulgari, founded in 1884 as a single jewelry shop in Rome, is recruiting a Client Advisor for its prestigious boutique on Rue du Rhône in Geneva. Acting as an ambassador of the Maison, you will deliver a consistent, seamless client experience and embody the brand's values and storytelling.

Key responsibilities

• Welcome and guide all clients, anticipating their needs and offering tailored solutions across in-store sales, distant sales, e-commerce and click & collect.
• Master the Maison's products and services, and partner with cross-functional teams to resolve client requests promptly.
• Achieve or exceed individual and team sales targets using upselling, cross-selling and collaboration with colleagues.
• Build long-term client relationships, manage client records and follow-ups, and use digital tools such as private appointments, wishlists and personalized catalogues.
• Contribute to store operations: data entry, product receiving, daily closures, stock counting, AFSS processing and stock management.

Required profile

• At least 5 to 10 years of experience in a similar position, ideally in a high-end luxury boutique.
• Passion for jewelry, watches and accessories, with excellent selling skills and a strong network.
• Fluent in French and English; Italian is a great plus, and other languages are an advantage.
• Flexible, organized and able to multitask.

Required skills

• Excellent use of the Microsoft Office suite.
• Strong knowledge of SAP.

What we offer

• A comprehensive onboarding program.
• A multicultural, international workplace.
• A pension scheme (LPP) with employer contributions to health insurance and meal expenses.
• A wide range of training programs.