Communications Assistant – UN Visitors Service

About the role

The Communications Assistant supports the Visitors' Service at the United Nations Office at Geneva, coordinating guided tours and assisting with VIP and special events. The role ensures smooth operations, accurate record‑keeping, and effective communication within the Service.

Key responsibilities

• Coordinate guided‑tour schedules, handling online reservations (Fareharbor) and requests via email and phone.
• Support the Chief of Service in organizing VIP/protocol tours, commemorative day celebrations, and Open Doors events.
• Maintain monthly work schedules for tour guides, track staff hours, and prepare salary payment tables.
• Create and manage procurement and payment documents in the UMOJA‑SAP system, including Minimaster files and Service Entry Sheets.
• Monitor budgetary expenditures, compile statistical reports, and respond to information requests.
• Assist with onboarding, training, and accreditation processes for new tour guides.

Required profile

• High school diploma or equivalent; university degree reduces required experience.
• At least 7 years of public information, public relations, or front‑office experience (5 years if holding a university degree).
• Experience within the United Nations or similar international organizations is desirable.
• Fluency in English and French (UN Level III reading/writing, Level III speaking).

Required skills

• Proficiency with Microsoft Office applications, especially Excel.
• Knowledge of Umoja processes and procedures.
• Familiarity with the Fareharbor booking system.