Customer Account Manager

About the role

We are seeking a Customer Account Manager to own a portfolio of business customers in Switzerland. You will guide clients through the full commercial lifecycle, from qualification and pricing to contract renewal and growth, while ensuring high satisfaction and long‑term retention.

Key responsibilities

• Manage a portfolio of customer accounts as the primary point of contact throughout the lifecycle, including quoting, negotiation, contract management, renewals and expansion.
• Develop and execute engagement strategies based on customer value, risk and growth potential.
• Identify upselling and cross‑selling opportunities using usage insights and customer feedback.
• Support renewal activities to maintain revenue stability and mitigate renewal risk.
• Collaborate with sales teams on larger opportunities, providing pricing support and commercial guidance.
• Create and maintain standardized commercial offerings, pricing structures and packaged solutions.
• Prepare and manage commercial documentation such as quotes, order forms, contracts and statements of work.
• Assist with presales activities, including proposal preparation and solution packaging.
• Coordinate with technology vendors and partners on pricing programs, incentives and licensing requirements.

Required profile

• Minimum 2 years of experience in account management, customer success, renewals, sales support or a similar commercial role.
• Proven ability to independently manage customer relationships and drive commercial outcomes from initial engagement through renewal and expansion.

Required skills