Customer Advisor – Card Payments (German, French, Italian, English)

About the role

Cornerbancasa is looking for a Customer Advisor for its 100% Team Lugano, based in Wallisellen. You will handle, process and forward client calls and partner enquiries in German, French, Italian and English on topics related to card payments, following the company's work instructions.

Key responsibilities

• Answer incoming calls and handle inquiries from customers and business partners in German, French, Italian and English
• Receive and process client complaints and issues related to credit, prepaid and debit cards
• Resolve client concerns promptly and satisfactorily to improve satisfaction and loyalty
• Ensure all interactions comply with internal quality standards and legal regulations
• Solve complaints proactively and escalate complex cases to the right department
• Identify sales opportunities and sell and upsell during customer interactions

Required profile

• Commercial or tourism background
• Experience in customer service
• Italian, German/Swiss German, French and English
• Courtesy, empathy, customer orientation and teamwork

Required skills

• Good knowledge of the Office package and PC use
• Good communication skills

What we offer

• Flexibility to work from home and manage your own working hours
• Numerous benefits and incentives
• Well-being, motivational and team-building activities