Customer Care Representative

About the role

We are looking for a Customer Care Representative to join Yuh, a Swiss fintech offering a complete financial app for payments, savings and investments. In this role you will be the main point of contact for users of the Yuh app, helping them navigate their financial journey and ensuring a smooth, positive experience.

Key responsibilities

• Handle inbound and outbound phone calls, providing professional and friendly assistance (approximately 70‑80% of daily activity).
• Resolve client inquiries, issues and requests related to payments, savings and investment features within the Yuh app.
• Guide clients through product features, processes and regulatory requirements in an empathetic and compliant manner.
• Document interactions accurately in internal systems and ensure proper follow‑up.
• Collaborate with fellow Customer Care Representatives and internal teams to improve service quality and contribute feedback for platform enhancements.
• Maintain confidentiality, fair client treatment and adherence to regulatory standards at all times.

Required profile

• Completed apprenticeship or Federal Certificate of Competence.
• Previous experience in customer service, preferably within financial services.
• Fluency in English and French; Italian is highly recommended, German a plus.
• Strong interest in financial products and markets.

Required skills