Customer Engagement Manager

About the role

Rivia is looking for a Customer Engagement Manager to be the main point of contact for biotech and pharmaceutical clients using our clinical‑trial data platform. Based in our Zurich office, you will help clients navigate complex trial data, achieve their objectives, and extract maximum value from our technology.

Key responsibilities

• Serve as the primary liaison for assigned clients, building long‑lasting relationships.
• Understand client goals and ensure they are met through effective use of Rivia’s platform.
• Design and execute engagement plans that drive satisfaction, retention, and upsell opportunities.
• Conduct regular check‑ins, performance reviews, and provide strategic guidance.
• Collaborate with product, data, and implementation teams to resolve issues and improve the client experience.

Required profile

• Customer‑focused with a strong drive for impact.
• Excellent communication and relationship‑building skills.
• Deep understanding of the pharmaceutical or biotech industry.
• Ability to work in a fast‑paced startup environment.

Required skills