Customer Marketing Manager

About the role

This is a high‑impact opportunity to build and scale the customer marketing function for a fast‑growing, product‑led B2B SaaS company at the forefront of AI‑powered workflow orchestration. You will turn real customer success into compelling narratives and scalable programs that drive pipeline generation, enterprise trust, and product adoption.

Key responsibilities

• Own and define the end‑to‑end customer marketing strategy, creating a scalable foundation for advocacy, storytelling, and proof programs.
• Develop structured systems to identify, prioritize, and source high‑impact customer stories across industries and product areas.
• Create and maintain assets such as case studies, testimonials, success narratives, reference materials, and co‑marketing content.
• Collaborate with Product Marketing, Customer Success, Sales, Partnerships, Content, and Demand Generation to align messaging and leverage insights.
• Translate post‑sale experiences into assets that support sales conversations, enterprise deals, and marketing campaigns.
• Enable sales teams with effective proof materials to improve conversion in complex deal cycles.
• Build repeatable workflows, tools, and processes to scale operations over time.
• Measure performance of initiatives and continuously optimize based on business impact.

Required profile

• Senior‑level experience in Customer Marketing, Product Marketing, Customer Advocacy, or content‑driven storytelling within a high‑growth B2B SaaS environment.
• Proven ability to build structured programs and operating models in early‑stage or evolving marketing functions.
• Track record of transforming customer insights into high‑impact marketing and sales enablement assets.
• Experience working cross‑functionally and influencing senior stakeholders without direct authority.
• Excellent storytelling, editorial, and communication skills with a strong sense of commercially valuable narratives.

Required skills

What we offer

• Opportunity to build a function almost from scratch with strong ownership and visibility.
• Remote‑first, collaborative culture focused on builder‑driven growth.
• Exposure to cutting‑edge AI‑powered workflow orchestration technology.