Customer Retention & Growth Consultant
cornerbancasa · Lugano
Job description
About the role
We are looking for a motivated and customer‑oriented Outbound Customer Consultant to join our team. The role focuses on outbound telephone consulting with existing customers and prospects, providing professional support in Italian, German/Swiss German, French and English (minimum C1 level).
Key responsibilities
- Re‑engage and win‑back existing customers.
- Drive customer retention and loyalty activities.
- Encourage use of our products and services.
- Conduct inbound and outbound welcome calls.
- Perform cross‑selling and upselling.
- Support marketing campaigns by defining targeted communication, assessing interest in new products, and planning appropriate customer approaches.
Required profile
- Experience in similar outbound consulting positions.
- Fluency (C1) in Italian, German/Swiss German, French and English.
- Resident in Ticino or willing to relocate.
What we offer
- Flexibility to work from home and manage working hours for a healthy work‑life balance.
- Numerous benefits and incentives.
- Well‑being, motivational and team‑building activities.
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Published 1 day ago
Expires 1 month from now
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cornerbancasa
Lugano
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