Customer Success Manager – Airline & Catering (Remote, Europe)

About the role

We are seeking a proactive Customer Success Manager to own a portfolio of airline and airline‑catering customers. Working fully remotely for a Europe‑wide client base, you will act as a trusted advisor, ensuring customers extract measurable value from LimeFlight’s inflight service management platform while identifying growth opportunities.

Key responsibilities

• Own and nurture relationships with key airline stakeholders across operations, IT and management.
• Conduct regular business reviews, monitor health, adoption and satisfaction metrics.
• Identify and drive upsell and cross‑sell opportunities, contributing to renewal and expansion revenue.
• Support onboarding and implementation, guiding customers through integrations, data setup and best‑practice adoption.
• Deliver targeted training sessions and workshops, both remote and on‑site.
• Collaborate with product, implementation and sales teams, acting as the voice of the customer.

Required profile

• 3–5 years of experience in the airline or airline‑catering industry.
• Experience with SaaS or complex B2B software solutions is a plus.
• Strong stakeholder management, communication and commercial mindset.
• Proactive, ownership‑driven attitude with excellent organisational skills.
• Fluent in English; French is a strong plus.

Required skills

What we offer

• Fully remote work with flexible 80‑100 % time allocation.
• Opportunity to shape sustainable inflight service technology.
• Collaborative, international team across 11 countries.
• Continuous learning and professional development.