Customer Success Manager – Enterprise SaaS

About the role

We are looking for a Customer Success Manager to own the implementation, support and growth of our enterprise SaaS platform. You will be the main contact for high‑profile organisations, ensuring successful onboarding, high satisfaction and long‑term partnership.

Key responsibilities

• Own the full customer journey from consulting and setup through go‑live.
• Lead project management for jrni Enterprise customers.
• Maintain and grow existing relationships to build long‑term partnerships.
• Identify cross‑sell and up‑sell opportunities that create value.
• Ensure high levels of customer satisfaction and retention.
• Communicate regularly with customers to understand and anticipate their needs.
• Advise customers on new products and services.
• Partner with the support team to maintain a high standard of service.
• Handle support requests and run thorough needs assessments.
• Deliver software demonstrations for prospects and during go‑live.
• Collaborate closely with marketing and sales (growth) teams.

Required profile

• Experience in customer success, key account management, IT consulting or business development, preferably in a SaaS environment.
• Fluent written and spoken German and business‑fluent English.
• Structured, solution‑oriented approach with ability to solve complex problems.
• Strong communication and organisational skills, capable of working independently.

Required skills

• Proficiency with modern digital tools such as web browsers, Slack, LinkedIn, Monday.com, Confluence, Loom, Microsoft Teams, macOS and Freshdesk (helpful, not essential).

What we offer

• Flexible working hours.
• A supportive, respectful environment with room to grow and develop.
• Meaningful, varied work with an established company serving significant enterprise customers.
• A dynamic, international team.
• Equal‑opportunity employer.