Customer Success Manager (French Speaking)

About the role

As a Customer Success Manager you will be responsible for a portfolio of mid‑market customers, ensuring they derive maximum value from LumApps' AI‑powered Employee Experience Platform. You will work closely with French‑speaking clients across various industries, guiding them through adoption, usage, and growth.

Key responsibilities

• Own and manage a defined set of mid‑market accounts, acting as the primary point of contact.
• Drive product adoption, usage, and renewal by delivering tailored success plans.
• Collaborate with internal teams (sales, product, support) to resolve issues and advocate customer needs.
• Monitor customer health metrics and proactively address risks.
• Identify upsell and cross‑sell opportunities to expand the relationship.

Required profile

• Resourceful and persuasive communicator with a strong customer‑centric mindset.
• Fluent in French (both written and spoken) and comfortable communicating in English.
• Ability to quickly learn and understand diverse business contexts.
• Motivated to work in a fast‑growing SaaS environment.

Required skills

• Fluency in French.
• Experience with SaaS platforms and customer relationship management.

What we offer

• Opportunity to work with a market‑leading employee experience platform.
• Access to state‑of‑the‑art technology and proven playbooks.
• Collaborative international team across 11 offices.
• Career growth in a company backed by Bridgepoint and recognized by Gartner and Forrester.