Customer Support Specialist 30-40% (f/m/d)

About the role

Hitachi Energy, High Voltage Products, is a specialist in power transmission and distribution. Its Service unit provides worldwide after-sales support for generator circuit-breaker (GCB) systems and gas insulated switchgears, including training, installation, commissioning, maintenance, troubleshooting, extensions, retrofits and replacements. It is looking for a motivated, detail-oriented Customer Service Representative to act as the central point of contact for customer orders from receipt through delivery, working closely with customers and internal stakeholders. The position is part-time (30-40%) and based in Wettingen.

Key responsibilities

• Act as the central point of contact for customer orders from receipt through delivery, ensuring a smooth order lifecycle
• Review, process and manage customer orders in SAP, including workflow execution and maintenance of relevant master data
• Coordinate with Production Planning and other internal stakeholders to achieve optimal delivery schedules while balancing customer expectations and operational requirements
• Keep customers informed proactively about order status, delivery dates, changes and updates, and manage customer-requested changes and incomplete orders
• Help resolve credit blocks, overdue invoices and unclear incoming payments with the relevant departments
• Partner with Sales, Export, Production, Packaging, Quality and other teams on special projects, express shipments and customer-specific requirements
• Contribute to continuous improvement, including automation projects, process optimization (e.g. REIWA) and Quality/CCRP-related tasks

Required profile

• Commercial or business qualification, or equivalent
• Previous experience in Customer Service, Order Management, Sales Support or a similar role is an advantage
• Customer-oriented mindset and strong communication, organizational and coordination skills
• Ability to work independently while collaborating effectively in a team
• Fluent German and English; additional languages are an advantage

Required skills

• Experience with SAP or another ERP system is preferred
• Good knowledge of Microsoft Office applications
• Structured, reliable and proactive working style with strong attention to detail