Fashion Client Engagement Intern – January 2027

About the role

As part of the Fashion Regional Marketing team, you will report to the Client Engagement manager and focus on client communication coordination, clienteling and client services, with a specific focus on top clients. You will work with the regional markets (Switzerland, Latin America and India) on several topics, gaining experience in project coordination and contributing to the success of the regional organisation. The internship starts on 4 January 2027, is full-time and in person in Geneva.

Key responsibilities

• Client intelligence: use tools and platforms to gather and analyse client data, update monthly CRM KPIs and help create the training pack for the clienteling tool
• Client communication: coordinate 1-to-many communication, liaise between the global team and the regional digital team, share digital tools with markets, follow up printed communication orders and client gifts, collect market feedback, update the monthly marketing newsletter and analyse campaign results
• Client services: ensure global service guidelines are shared across the region, coordinate mystery shopping waves with an external agency and the local team, collaborate with the European team on customer service coordination and keep regional boutique pages up to date
• Top clients engagement: support the top clients junior manager in planning and rolling out the global top clients experience, update the top clients tracker, coordinate logistics for Fashion Shows and Experiences remotely and support markets in rolling out experiences

Required profile

• Currently enrolled in a Master's programme (Business School or specialised Master)
• Successful first international experience
• Detailed, organised and willing to set up new projects and ways of working
• Comfortable with numbers, able to work on quantitative and qualitative reporting and regional client data analysis
• Strong communication skills, enjoys multicultural teams and is interested in fashion and luxury
• Fluent in English; French is required, Spanish and Portuguese are a plus

Required skills

• Proficiency in Microsoft Office Suite and Power BI, open to learning new tools
• Internship agreement is mandatory, part of the study programme, required for degree completion and validated by academic credits