Group HR Operations Process Manager

About the role

Within Group HR Digital & Data, you will strengthen HR Operations Process Excellence across the Group. Working with Group HR Functional Leads, Group Platforms, People Operation Leaders and regional teams, you will lead the implementation of HR Operating Model changes, turning strategic direction into practical workflows. Through process diagnostics, data-driven analysis and continuous improvement, you will make HR Operations processes more efficient, scalable and consistent.

Key responsibilities

• Process diagnostics and mining: map and mine processes to find inefficiencies and duplication, maintain the operational performance framework using KPIs, and turn insights into practical recommendations.
• Process optimization: lead continuous improvement and standardization of HR Operations processes across the Group, including local regulatory requirements; own the process improvement backlog and align with Product Owners, Functional Leads and Group Platforms; maintain process standards, documentation and guidance.
• Engage the global HR Operations community, develop common ways of working, share knowledge and communicate the roadmap and changes.
• Automation and AI: identify opportunities to use automation and AI, work with the community and Group Platforms on requirements and implementation, promote practical AI use, and monitor and recommend automation applications.

Required profile

• Master's degree in Human Resources Management or a related field.
• 10+ years of experience in HR Operations, Operational Excellence, Business Process Improvement or HR Technology within a complex global organisation.
• Strong stakeholder management, communication and influencing skills across functions, regions and HR teams.
• Fluent English; knowledge of French is an asset.

Required skills

• Strong experience analysing, simplifying and improving operational processes, with proven use of process improvement methodologies and data-driven problem solving.
• Ability to translate analysis into pragmatic, scalable solutions.
• Understanding of HR operating models, process ownership and service delivery environments.
• Advantageous: practical experience with automation and AI-enabled improvement, and enterprise HR platforms such as Workday.