Junior Key Account Manager (100%) - Medical Devices

About the role

Elos Medtech, a global partner in the development and manufacture of medical implants, instruments and components, is looking for a Junior Key Account Manager (100%) for its site in Hölstein (BL). You will act as the main contact for selected key customers and help develop their business.

Key responsibilities

• Manage and develop relationships with selected key customers, identify new business opportunities and coordinate customer inquiries, quotations and commercial aspects of NPI projects (costs, invoicing, forecasts)
• Manage customer orders end to end, ensure reliable deliveries and resolve quality issues with Supply Chain and Quality
• Oversee customer agreements, pricing and product margins, support negotiations and contribute to S&OP
• Monitor KPIs such as sales, forecasts, OTIF and non-conformities, and report regularly to the Business Unit lead
• Prepare and lead customer business reviews on performance, forecasts, quality and future opportunities

Required profile

• Commercial or technical qualification and initial experience in Customer Service, Key Account Management, Sales Support or Order Management, ideally in manufacturing
• Good technical understanding of products, processes and customer requirements
• Outgoing, customer-focused and able to build long-term relationships
• Independent, structured and solution-oriented
• Fluent German and English, with a natural sense for negotiation, service and quality

Required skills

• Strong Excel skills, working with numbers, margins and forecasts
• Familiarity with ERP systems, ideally SAP

What we offer

• Direct work with leading orthopaedic medical device companies
• An international customer team spanning Switzerland and the US from day one
• Experience in a regulated medical device environment
• Closer collaboration with the Global Sales Director
• Professional growth in an international environment