Part‑time Remote Customer Care Executive / Senior Success Manager

About the role

We are looking for a part‑time remote Customer Care Executive / Senior Customer Success Manager to ensure our clients receive top‑level support and enjoy a seamless experience. The role blends customer service, relationship building and sales support, with a focus on the sports and football sector.

Key responsibilities

• Respond to customer inquiries via email, chat or phone, providing accurate and timely assistance.
• Maintain clear communication with clients and partners, ensuring expectations are met.
• Build and nurture long‑term relationships, monitoring satisfaction and engagement.
• Identify and resolve issues promptly, escalating when necessary.
• Support sales initiatives by upselling relevant services and recommending solutions.

Required profile

• Proven experience in customer support, service and satisfaction best practices.
• Strong interpersonal and written/ verbal communication abilities.
• Background in sales with a track record of spotting opportunities.
• Excellent organizational and time‑management skills to handle multiple tasks.
• Ability to work independently in a remote setting.
• Passion for sports, especially football, is a plus.

Required skills