Reservation & Telecommunications Agent

About the role

Four Seasons Hotel des Bergues in Geneva is looking for a Reservation and Telecommunications Agent. The role requires full knowledge of the hotel's products and special offers, perfect knowledge of booking procedures, and a courteous and warm telephone manner. Only candidates with Swiss nationality, a Swiss residence permit or EU citizenship will be considered.

Key responsibilities

• Apply the service standards and procedures of the reservations department and organise daily operations while maintaining booking standards.
• Work quickly under pressure and manage stress, with high integrity and professionalism towards guests and staff.
• Know the pricing recommendations and room availability.
• Work with Sales and Marketing on groups, updating files, finding closed dates and following specific instructions.
• Check room reservations with reception, paying special attention to corporate VIP and regular guests, and check no-shows.
• Make sure all booking confirmations are printed and sent daily, and handle cancellations, no-shows and booking sources.
• Handle guest complaints and keep the manager informed of problems and actions taken.
• Keep good working relationships within the team, react correctly to emergencies and safety situations, and follow all tasks assigned by the manager.

Required profile

• Fluent spoken, written and read French and English.
• An additional foreign language is an advantage.
• Knowledge of computer tools and a pleasant, professional telephone manner.