Reservations & Telecommunications Agent

About the role

At Four Seasons Hotel des Bergues Geneva, the Reservations and Telecommunications Agent is responsible for knowing the hotel's products and special offers, understanding booking procedures and handling every call courteously and warmly. The role works closely with the Sales & Marketing department and the reception.

Key responsibilities

• Apply the service standards and daily booking procedures while maintaining reservation quality
• Manage groups, update files, find closed dates and follow specific instructions with Sales & Marketing
• Check reservations with the reception, especially for corporate VIP and regular guests, and control no-shows
• Make sure all booking confirmations are printed and sent daily
• Handle cancellations, no-shows and booking sources, and manage client complaints while keeping management informed
• Work under pressure, act correctly in emergencies and safety situations, and adapt to high activity periods

Required profile

• Swiss nationality, Swiss residence permit or EU citizenship
• Fluent French and English, spoken and written; another language is an advantage
• Professional telephone manner and computer literacy