Sales Commercial Support Specialist – Spare Parts

About the role

We are looking for a Sales Commercial Support Specialist focused on spare parts to support commercial activities and ensure excellent customer service throughout the order lifecycle. The role combines quotation management, order processing, and close collaboration with cross‑functional teams in a dynamic technical environment.

Key responsibilities

• Prepare and manage quotations for spare parts and services, maintaining accurate commercial and pricing data in Salesforce and other systems.
• Serve as the primary contact for customer requests, following up on quotations, opportunities, and commercial inquiries.
• Process purchase orders, create and update sales orders and contracts in SAP, and coordinate order acknowledgements and approval workflows.
• Support logistics by preparing transport documentation, delivery notes, and shipment records.
• Manage invoicing activities, including invoice creation, credit/debit notes, and follow‑up of outstanding payments.
• Maintain customer master data and archive commercial documentation across SAP, MDG, SharePoint, and related systems.
• Collaborate with Sales, Engineering, Project Management, Logistics, and Finance to ensure efficient order execution and a high‑quality customer experience.

Required profile

• Degree in Business Administration, Supply Chain Management, or a related field.
• First experience in commercial support, sales operations, or spare parts administration.
• Fluent in French and English, both written and spoken.
• Strong customer focus, highly organized, and able to manage multiple priorities.
• Proactive, solution‑oriented attitude with a commitment to delivering quality service.

Required skills

• SAP
• Salesforce
• Microsoft Office applications
• SharePoint
• MDG (Master Data Governance)

What we offer

• Flexible working practices to optimise personal and business performance.
• Opportunities to develop skills and grow within the organisation.