Team Manager - Zurich Bahnhofstrasse

About the role

Support the Store Manager in driving category performance and delivering the Burberry Experience to customers in the flagship Zurich Bahnhofstrasse store. Lead a customer‑facing team, coach sales associates, and ensure seamless service throughout the store.

Key responsibilities

• Lead sales associates to improve selling skills, achieve sales goals and KPIs for the assigned category.
• Manage customer flow, ensure no client is left unattended, and resolve difficult issues.
• Coach associates in‑moment and after transactions, providing feedback and follow‑up actions.
• Collaborate with Store Manager on sell‑through, team training, and talent development.
• Oversee opening and closing procedures, including POS transactions, promotional discounts, and security.

Required profile

• 1‑2 years supervisory or management experience in retail sales.
• Advanced knowledge of POS systems and ability to handle complex customer service issues.
• Fluent, professional communication with clients and staff.
• Comfortable using Apple mobile devices and digital tools.

Required skills

• POS system operation
• Apple mobile device proficiency
• Digital tool utilization