Senior Account Manager - Client Services

About the role

This senior position is based in Switzerland and sits at the intersection of strategy, execution, and client partnership within the fast‑evolving influencer marketing space. You will own a portfolio of high‑value client relationships, guiding them from onboarding through renewal while ensuring campaigns deliver measurable ROI and long‑term growth.

Key responsibilities

• Own and manage a portfolio of client accounts, driving satisfaction, retention, and long‑term value.
• Act as a strategic advisor, translating client business goals into effective influencer marketing strategies and actionable campaign plans.
• Oversee end‑to‑end influencer campaign execution, ensuring timelines, budgets, KPIs, and content quality standards are met.
• Lead strategic business reviews and performance reporting, providing insights for optimization and growth.
• Coordinate and mentor internal execution teams, ensuring seamless delivery across campaigns.
• Collaborate cross‑functionally with sales, product, strategy, and research teams to enhance client outcomes.
• Analyze campaign performance data to identify risks, opportunities, and optimization strategies.
• Maintain governance over contracts, budgets, and deliverables with proactive communication.
• Contribute client insights to improve internal processes and platform evolution.

Required profile

• 5‑7+ years of experience in account management, influencer marketing, social media, or digital marketing (agency experience preferred).
• Proven ability to act as a strategic client advisor linking marketing initiatives to business and revenue outcomes.
• Strong project‑management skills with the capacity to handle multiple high‑value accounts simultaneously.
• Excellent communication, presentation, and relationship‑building skills with senior stakeholders.
• Analytical mindset capable of interpreting campaign data and translating insights into action.
• Experience mentoring or managing junior team members in a fast‑paced environment.
• High emotional intelligence, professionalism, and a customer‑first approach.

Required skills

• Familiarity with influencer marketing platforms or paid media ecosystems.