Technical Customer Support Specialist

About the role

Join flyability’s dynamic scale‑up as a Technical Customer Support Specialist, working hybrid from our Lausanne office. You will be the technical frontline for customers worldwide, providing advice, troubleshooting, and bridging field issues to our engineering teams.

Key responsibilities

• Handle customer inquiries via ticketing system and phone, diagnosing hardware, software and post‑processing issues.
• Investigate system interactions between drones, onboard computers and software to deliver step‑by‑step solutions.
• Escalate complex anomalies to Quality/R&D with detailed context for root‑cause analysis.
• Maintain and author technical articles for both external knowledge base and internal documentation.
• Process spare‑parts orders, track shipments and oversee drone repairs at HQ.

Required profile

• 3–5 years of experience in technical support, field technician or similar troubleshooting role.
• Degree in Electronics, Automation, Robotics, Mechatronics or a closely related technical field.
• Strong understanding of how hardware, software and post‑processing systems interact.
• Excellent written and verbal English; additional German or French is a strong asset.
• Proactive, organized and able to work autonomously while knowing when to escalate.

Required skills

• Technical troubleshooting of UAV hardware and software.
• Knowledge of electronics, robotics and automation concepts.
• Technical writing for clear customer instructions.
• Familiarity with ticketing systems and parts logistics.

What we offer

• 25 vacation days plus public holidays, with seniority‑based extra days.
• Comprehensive accident insurance covering medical treatment and hospitalization.
• Flexible schedule with up to 2 remote days per week.
• Gym membership discounts, Swibeco platform benefits, and team events such as ski weekends and summer barbecues.