Reservations Specialist
Mandarin Oriental · Genève
Description du poste
About the role
The Reservations Specialist joins the Reservations team at Mandarin Oriental, Geneva, a 5‑star luxury hotel with 181 rooms and suites. The role focuses on delivering accurate, timely information and bookings to guests while upholding the brand’s standards of exceptional service.
Key responsibilities
- Respond to guest inquiries about room availability, rates, and hotel information via telephone, fax, email, internet or post.
- Process booking requests, verify availability and pricing, and confirm reservations within 24 hours.
- Record all reservations following established procedures and the Yield Management process.
- Coordinate ancillary services such as taxis, flowers, and restaurant reservations with the relevant departments and confirm details with guests.
- Refer complex requests to the appropriate department and inform Sales and Group Coordination on group quota bookings.
- Communicate special requests to Reception, Concierge and other operational teams.
- Welcome guests in line with 5‑star hospitality standards and handle guest complaints according to Mandarin Oriental guidelines.
Required profile
- Demonstrates mastery of reservation processes and a growth mindset.
- Works effectively in a collaborative team, showing integrity, respect and responsibility.
- Committed to delivering exceptional guest experiences.
Required skills
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Mandarin Oriental
Genève
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