Account Manager – Customer & Operations Liaison

About the role

As an Account Manager at Jabil, you will be the primary interface between customers and our operations teams, ensuring high satisfaction, flawless execution and long‑term partnerships.

Key responsibilities

• Serve as the main point of contact for assigned customer accounts and build trusted relationships.
• Coordinate customer requirements with Supply Chain, Planning, Production, Quality, Engineering and Finance.
• Monitor demand forecasts, order status, inventory levels and key account metrics.
• Lead communications on schedules, deliveries, escalations and operational issues.
• Organise customer reviews, business meetings and performance discussions.
• Drive issue resolution, continuous improvement and support account growth opportunities.

Required profile

• Bachelor’s degree in Business, Supply Chain, Engineering, Operations or related field.
• 2‑5 years of experience in account management, customer service, supply chain or program management.
• Experience in manufacturing, electronics, medical device or industrial environments preferred.
• Strong communication, organisational and problem‑solving abilities.
• Fluent English; German highly desirable.

Required skills

• Experience with ERP systems.
• SAP (advantage).