Community Manager

About the role

As a Community Manager at Air Apps you will build, grow and engage our user community across forums, social media and user groups. You will foster a positive, inclusive environment and create strategies that keep users connected to our brand.

Key responsibilities

• Develop and execute community engagement strategies to grow and support user communities.
• Manage and moderate forums, social media groups and discussion platforms.
• Engage with users by responding to questions, moderating discussions and fostering positive interactions.
• Organise and promote community events, webinars and Q&A sessions.
• Collaborate with marketing, product and support teams to ensure a seamless user experience.
• Monitor and analyse community engagement metrics to optimise strategies.

Required profile

• Around 3+ years of experience in community management, social media management or customer engagement.
• Strong written and verbal communication skills with the ability to inspire users.
• Ability to handle sensitive situations, mediate conflicts and enforce community guidelines.
• Passion for building meaningful relationships and fostering brand loyalty.

Required skills

• Experience with online community platforms such as Discord, Reddit, Facebook Groups, Slack or custom platforms.
• Familiarity with community‑building tools and analytics platforms.

What we offer

• Apple hardware ecosystem for work.
• Annual bonus.
• Top‑tier health and life insurance.
• Transportation budget, Coverflex benefits, childcare support.
• Air Conference, pension fund, urban sports club membership.
• Free meals at the hub.