Customer Care Poker Specialist

About the role

This fully remote position supports poker and gaming customers across international markets. You will handle inquiries via chat and email, guiding users through registration, verification, payments, bonuses, promotions, tournaments and cash games.

Key responsibilities

• Respond to customer inquiries through chat and email, providing accurate information on registration, KYC, deposits, withdrawals, bonuses, promotions, loyalty programs, tournaments and cash games.
• Investigate and resolve issues, identify potential product or technical bugs and collaborate with specialist teams.
• Escalate complex or sensitive cases while maintaining clear ownership of the customer experience.
• Document interactions accurately in support systems and meet SLA/KPI targets.
• Collect and communicate customer feedback to help improve processes and products.

Required profile

• Previous experience in customer support, preferably in iGaming, gambling or poker.
• Upper‑Intermediate English (B2) or higher with excellent written communication.
• Strong multitasking ability, attention to detail and a customer‑oriented mindset.
• Self‑organized, independent and able to work flexible or rotating shifts.

Required skills

• Experience with Freshdesk, Freshchat or Zendesk.
• Familiarity with Slack, Jira and Confluence.

What we offer

• Fully remote work with optional hubs in Kyiv and Warsaw.
• 20 paid vacation days plus sick leave, medical insurance and psychological support.
• Monthly benefit allowance for personal interests.
• Learning and development budget, corporate English classes and access to an online library.
• Career development through performance reviews, training and mentoring.