Desktop Support Engineer – On‑site (Geneva)

About the role

We are a technology services company providing on‑site IT support across Switzerland. We are looking for a Desktop Support Engineer to join our Geneva team and deliver first‑level assistance to end‑users.

Key responsibilities

• Provide on‑site first‑level support for hardware, software and network issues.
• Diagnose and resolve problems on desktops, laptops, peripherals and connectivity.
• Use remote support tools and ticketing systems to log incidents, track progress and escalate when needed.
• Assist with installation, configuration and maintenance of desktop systems and related hardware.
• Coordinate with higher‑tier support teams for escalation and follow‑up.
• Maintain an accurate inventory of hardware and software assets and document support activities.

Required profile

• Legal work permit for Geneva and ability to work on‑site.
• Fluent French speaking is preferred.
• Customer‑service orientation with strong problem‑solving abilities.

Required skills

• Proficiency with Windows operating systems and desktop management.
• Experience troubleshooting hardware and network issues.
• Hands‑on use of remote support tools and ticketing systems.
• Knowledge of Active Directory and IT asset management (preferred).

What we offer

• Dynamic, supportive on‑site team in Geneva.
• Professional growth through diverse IT support challenges.
• Collaborative environment that encourages innovation.