Helpdesk System Administrator – Remote (Switzerland)

About the role

We are looking for a proactive Helpdesk System Administrator to join a fast‑growing international technology environment. The role is fully remote and supports a diverse ecosystem of more than 100 business applications, ensuring that teams, devices, and digital tools run smoothly across multiple regions.

Key responsibilities

• Manage the complete corporate hardware lifecycle: procurement, configuration, inventory, and international shipping.
• Configure and maintain macOS devices using Apple Business Manager and Mobile Device Management (MDM) solutions.
• Support employee onboarding and offboarding by handling accounts, permissions, access rights, and equipment allocation.
• Provide day‑to‑day helpdesk support in English and Ukrainian, troubleshooting technical issues for end users.
• Administer subscriptions, renewals, invoices, and access for a wide range of business applications.
• Perform access reviews and assist with basic security initiatives such as phishing prevention and awareness training.
• Maintain accurate documentation, update internal knowledge bases, and continuously improve IT processes.
• Collaborate with internal teams and external suppliers to ensure seamless technology operations.

Required profile

• Hands‑on experience in IT support, helpdesk, or system administration (including internships).
• Strong familiarity with macOS and a genuine interest in the Apple ecosystem.
• Understanding of networking fundamentals (OSI model, protocols, troubleshooting).
• Ability to diagnose technical issues systematically and communicate clear solutions.
• Organizational skills with the capacity to prioritize tasks independently.
• English proficiency at B1‑B2 level; ability to communicate with international users and suppliers.
• Customer‑oriented mindset with excellent problem‑solving abilities.

Required skills

• macOS
• Apple Business Manager
• Mobile Device Management (MDM) solutions
• Ticketing platforms / IT service management tools
• Basic automation knowledge
• Networking fundamentals
• Basic security concepts